What to check when activation or number transfer is delayed
Use order status and a short set of safe checks before changing device or network settings.
5 minute read · Updated 2026-07-31Identify the current lifecycle state
Open the Aelixar account and distinguish payment pending, paid pending fulfilment, KYC required, identity review, delivery, activation, and number-transfer states.
The next action depends on that state; repeating checkout or installation can create more confusion.
- Check payment status
- Check KYC and fulfilment
- Check port status
Verify only the safe basics
Confirm internet access, phone restart status, eSIM profile visibility, and the exact physical SIM inserted. Do not email PACs, passwords, payment details, QR codes, or identity documents.
Keep the previous service active until a number transfer is confirmed.
- Restart once
- Keep secure details private
- Do not cancel previous service early
Contact support with references, not secrets
Provide the account email, order reference, approximate time, and a concise description. Those details help support correlate provider activity without exposing credentials.
Screenshots should exclude QR codes, payment information, and identity documents.
- Order reference
- Approximate event time
- Safe error description