Customer support
Talk to Aelixar
Include your account email and a safe description. Never send passwords, payment details, PACs, QR codes, or identity documents by email.
Email supportcare@aelixar.com
Call support+44 (0) 20 4576 5960
Account helpSee order and service status before contacting us.
Help us locate the event
Useful information to include
Share the order reference, approximate time, current safe status, and what you expected to happen. This helps correlate activity without exposing credentials.
- Account email
- Order reference
- Approximate date and time
- Safe error message