How eSIM activation and installation work
Know what happens after payment, KYC, and provider fulfilment before installing the eSIM.
5 minute read · Updated 2026-07-31Payment starts fulfilment, not installation
Stripe confirms payment through a verified webhook. Identity checks and provider fulfilment continue after that confirmation.
Wait until the account or secure customer communication says installation information is ready.
- Webhook-confirmed payment
- KYC where required
- Provider fulfilment
Treat installation details as private
An eSIM QR or activation code can install the profile and should not be shared publicly. Aelixar excludes QR data from public APIs and integration logs.
Open the information on another screen when the phone needs to scan a QR code.
- Do not forward QR images
- Use the intended device
- Avoid repeated scans
Verify service before removing the old SIM
Confirm that the new line connects and that the number transfer has completed when applicable. Keep the previous service available until then.
If setup stalls, review account status before deleting profiles or resetting network settings.
- Confirm network connection
- Confirm number transfer
- Check account status first